ERP change management is the foundation of any successful transformation. It connects advanced technology with the people who will rely on it. Without a clear focus on managing change, even the most expensive ERP systems can fall short of expectations.
Maribeth Olafioye, founder of Change Management Library (CML), explains it best: “If labourers build a house without considering the needs of the people who will live in it, they build in vain.” In the same way, an ERP system that doesn’t consider the needs of its users risks being underutilised or even resisted.
Why change management is critical
ERP systems bring more than just new technology; they reshape how organisations work. Without guiding employees through these changes, companies risk resistance, inefficiency, and unmet objectives.
Take the Metropolitan Police Service (Met Police) in the UK as an example. Their recent investment in digital transformation reflects the significant commitment organisations are making to modernise their operations. However, without effective change management, such ambitious projects can struggle to deliver their full value.
Here’s why ERP change management is essential:
Aligning technology with people
ERP systems require changes to workflows, roles, and processes. Change management ensures employees are supported through these transitions, so the system becomes a helpful tool, not a source of frustration.Securing your investment
ERP systems represent a significant financial and operational commitment. Change management ensures the organisation achieves the expected benefits, such as increased efficiency and better collaboration.Reducing disruption
With thoughtful planning, change management prevents common disruptions that often accompany new systems. Clear communication, training, and support keep employees on track and engaged.
What Happens Without Change Management?
When change management is overlooked, ERP systems can struggle to deliver value. Common challenges include:
- Low adoption rates when employees feel unprepared or disconnected.
- Resistance to new processes, delaying implementation and creating frustration.
- Missed opportunities to improve operations and achieve strategic goals.
Steps to Ensure ERP Change Success
To succeed, organisations need a people-first approach to ERP change management. Here’s how:
Engage teams early
Involve employees and stakeholders from the start. This helps identify challenges and ensures the system aligns with real-world needs.Communicate clearly and consistently
Regular updates about what’s changing and why build trust and reduce uncertainty. Avoid jargon and focus on how the changes will make employees’ work easier.Provide tailored training and ongoing support
Equip employees with the skills they need to work confidently with the new system. Offer role-specific training and continuous support after launch to maintain momentum.
ERP projects are complex, but with thoughtful change management, they can transform how organisations operate. By prioritising the people who will use the system every day, businesses can ensure a smoother transition and lasting improvements.