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Change Management

is the process of managing and implementing organisational changes

What is Change Management?

Change management is the process of planning, implementing, and monitoring changes in an organisation. It is a planned approach to guide organisations, teams and individuals through change so they can cope with what’s changing.

It involves developing a plan to transition individuals, teams, and organisations from a current state to a desired future state. 

Managing Change is more than just communications and sending lots of emails, it’s the proactive steps taken to manage change for the sake of making improvements that benefit both business and the individual – you!

Change management helps you implement the most effective strategies for managing change and helping people to adapt.

Change across multiple industries

No matter what industry you’re in, it’s important to know how to deliver change to stay ahead of the competition and thrive


New advancements are disrupting the way companies do business and interact with customers


New technologies are making it easier to collect and store patient data, streamlining processes and improving patient care


New regulations are changing the way banks must operate


virtual learning is becoming more popular


Digital tools are making it easier to book flights and accommodation


e-commerce is changing the way customers shop

Change Management Process

Without a simple and pragmatic model to manage change, the success of those changes will be limited.

CML 5Es is designed based on previous learning and to bring people and process management together while implementing change.

The CML 5Es will allow you to manage your change lifecycle while applying recognised change model theories. CML 5Es  enable change leaders to practically steer a well-planned and structured change project through the ongoing challenges of today’s ever-shifting and changing demands. 

You’re able to align the CML 5Es with other models for managing change and frameworks to have a more comprehensive approach and successful outcomes. Learn more

The image displays a diagram consisting of six hexagons arranged in a circular pattern, all connected to each other by their sides. Each hexagon contains a word, and all the words begin with the letter 'E'. Starting from the top hexagon and moving clockwise, the words are: "EXPLORE", "EMBED", "EMERGE", "ENGAGE", "ENABLE", "EMBED" (note that "EMBED" appears twice). The hexagons and the text inside them are in a shade of orange, and they are set against a black background. There are small, curved arrows in between the hexagons, suggesting a cyclical or iterative process among the concepts represented by the words.

Check out the Business Change Framework – CML 5Es to guide you on the path of achieving the best results

Why Invest in Change Management?

Organisations who invest in managing change effectively is most likely to succeed. It helps organisations to anticipate, plan for, and manage the organisational, cultural, and behavioural impacts of change. 

It provides a framework for transitioning individuals, teams, and organisations from a current state to a desired future state. Also helps organisations ensure that they are prepared to implement new processes, systems, and behaviours successfully and that they can sustain those changes over time. Investing in change management also helps organisations avoid costly mistakes and disruption to their business operations.

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