Technology alone cannot guarantee success
At the heart of every transformation are the people who need to adopt and use the new tools and systems. Larger organisations, in particular, often face greater challenges. Research shows that smaller companies, with fewer than 100 employees, are nearly three times more likely to succeed in digital transformation efforts than companies with over 50,000 employees.
As organisations grow, complexity increases, and the human side of change becomes harder to manage. This is where tech transformations and change management play a crucial role. Change management provides the vital link between new technology and the people who will use it. It creates the right environment for success by aligning the technical implementation with the needs of the workforce.
Understanding why transformations fail
One of the main reasons transformations fail is a lack of resources. More than half of IT budgets are spent maintaining existing systems, leaving limited funds for new initiatives. Without the right investment in systems, support, and people, transformation projects can run into delays, unexpected costs, or even complete failure.
Another common issue is the skills gap. Many organisations struggle to find professionals with the right expertise to guide their transformation efforts. Without skilled individuals to manage the process and support users, the risk of failure increases significantly.
Resistance to change is another major hurdle. New technology often disrupts familiar workflows and processes, which can leave employees feeling uncertain or overwhelmed. If this resistance is not addressed early, even the most well-planned projects can lose momentum.
How change management supports tech transformations
Tech transformations and change management are inseparable when it comes to tackling these challenges and ensuring success. From the beginning of a project, change specialists assess the impact on employees and develop strategies to help them adapt to new ways of working. This includes understanding what users need, aligning technical solutions with those needs, and setting realistic expectations for what the transformation will achieve.
Bringing change specialists into the project early also ensures clear and consistent communication. They work with leaders to create a compelling case for change, building support and understanding across the organisation. This early alignment is essential for creating a shared vision and setting the foundation for a successful rollout.
During the testing and pilot phases, change managers play a key role in maintaining engagement and momentum. They work closely with both technical teams and end-users to gather feedback, ensure the technology meets user needs, and plan ahead for communication and training. This helps organisations address potential challenges before the technology is fully implemented.
When it comes time to go live, change managers take the lead in coordinating support and communication. They ensure users have clear channels to raise issues and receive help, such as through help desks or virtual support teams. After go-live, in the critical hypercare phase, they monitor adoption rates and address any challenges that arise, ensuring the organisation stays on track.
The value of change management
Investing in change management delivers measurable benefits that can transform the way organisations operate. By focusing on people, organisations see higher adoption rates, reduced resistance to change, and stronger alignment between people, processes, and technology. These improvements lead to a higher return on investment and a more seamless journey toward achieving transformation goals.
Beyond individual projects, tech transformations and change management create a culture of adaptability and continuous improvement. Organisations that prioritise the human side of change are better prepared to overcome future challenges and drive innovation. They create workplaces where change is not feared but embraced, building resilience for long-term success.
At Change Management Library (CML), we are committed to delivering people-centred transformations that succeed. We provide tailored change management solutions that align with your business objectives and ensure measurable outcomes. Our services are designed to meet your unique needs, whether that involves embedding experienced change professionals into your teams, delivering targeted training to build internal capabilities, or guiding you through complex transformation programmes.
Our focus is not just on delivering change but on building lasting success. We believe in empowering organisations to thrive by putting people at the forefront and maintaining a spirit of excellence in everything we do.
If you are ready to see measurable results from your tech transformations, contact Change Management Library today. Let us show you how we can help turn your transformation challenges into opportunities for growth and success.