Privacy Policy
CHANGE MANAGEMENT LIBRARY
PRIVACY POLICY
Last updated: February 2025
INTRODUCTION
This document sets out the privacy policy of Change Management Library (referred to as ‘we’, ‘us’, or ‘our’). For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant international privacy laws, Change Management Library acts as the data controller for your personal data.
This privacy policy applies whenever we collect your personal information and/or personal data (“your personal data”), including when you use our website, register for our eLearning courses, access services via our Moodle platform, or otherwise engage with us. By using our website or services, you agree to the terms outlined in this policy.
We take our privacy obligations seriously. Please read this policy carefully as it provides important information on how and why we collect, store, use, and share your personal data. It also outlines your rights regarding your personal data and how to contact us or a relevant regulator if you have concerns.
TYPES OF PERSONAL INFORMATION WE COLLECT
We may collect and process the following categories of personal data:
Identity Information: Name, gender, and gender pronouns.
Contact Information: Email address, mailing or street address, and telephone number.
Payment Information: Credit card details or other payment data (processed securely by third-party payment processors).
Demographic Information: Date of birth, age, and geographic location.
Account Information: Usernames, passwords, and activity data on the Moodle platform.
Technical Information: IP address, browser type, device identity, and website interaction data via cookies or analytics tools.
Professional Information: Job title, areas of interest, and industries you have experience in.
Course Participation Data: Completion status, quiz results, and certification achievements.
Other Data: Any information provided voluntarily through surveys, questionnaires, or direct communication.
HOW WE COLLECT PERSONAL INFORMATION
Direct Collection:
When you register for a course or create an account on the Moodle platform.
When you complete forms, surveys, or questionnaires.
When you communicate with us via email, social media, or other channels.
Indirect Collection:
Using cookies or analytics tools when you visit our website.
From third-party platforms or organisations that refer you to CML services.
USE OF YOUR PERSONAL INFORMATION
We collect and use personal data for the following purposes:
Service Delivery:
To provide access to eLearning courses and other services.
To send you course-related updates and notifications.
Administration:
For internal record-keeping and account management.
To improve and personalise your learning experience.
Marketing and Engagement:
To send you relevant news, updates, or promotional materials (with your consent).
Compliance and Legal Obligations:
To comply with regulatory requirements and respond to lawful requests.
SHARING YOUR DATA
Your personal data may be shared with the following parties where necessary:
Third-Party Service Providers: Including Moodle hosting providers, payment processors, and email communication tools.
Regulatory Authorities: Where required by law or legal proceedings.
Business Transactions: In the event of a merger, acquisition, or sale of CML, your data may be transferred to the new entity under confidentiality agreements.
We will never sell your personal data to third parties for marketing purposes.
DATA SECURITY
We take reasonable steps to protect your personal data from loss, misuse, unauthorised access, or disclosure. Measures include:
Password-protected systems.
Secure servers and encrypted communication.
Access controls to limit who can view your data.
However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.
LINKS
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
YOUR RIGHTS
You have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request the deletion of your data in certain circumstances.
Right to Object: Restrict or object to data processing for marketing purposes.
Right to Portability: Receive your data in a machine-readable format or transfer it to another service provider.
Right to Withdraw Consent: Revoke previously given consent for data processing at any time.
To exercise your rights, please contact us at [email protected]
DATA RETENTION
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. For example:
Course-related data is stored for the duration of your registration and for up to 6 years after to comply with audit and regulatory requirements.
Marketing data is retained until you opt-out.
TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA (‘EEA’)
As CML serves a global audience, your personal data may be transferred outside the UK or European Economic Area (EEA). Where such transfers occur, we will ensure that appropriate safeguards are in place, such as:
Standard Contractual Clauses approved by the European Commission.
Binding corporate rules of third-party service providers.
COOKIES AND ANALYTICS
We use cookies and similar technologies to:
Track user activity on our website.
Enhance website performance and usability.
Deliver targeted advertising (if applicable).
For details, please refer to our Cookie Policy available on our website.
COMPLAINTS AND CONTACT
If you believe your data protection rights have been breached, you can file a complaint with:
Information Commissioner’s Office (ICO) (UK) via www.ico.org.uk
Or your local data protection authority.
For inquiries or complaints, contact us at:
Email: info @changemanagementlibrary.com
POLICY UPDATES
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website, and significant changes will be communicated via email.
Change Management Library
www.changemanagementlibrary.com