Change Delivery Overview
Trusted Change Delivery Partner
At CML, we are dedicated to being trusted Change Delivery Partners for organisations and consultancies. Whether you’re undertaking a large-scale transformation or need targeted expertise for ongoing initiatives, our flexible and tailored approach ensures success.
We embed skilled change delivery professionals to drive results, fill capability gaps, and deliver measurable outcomes. We specialise in IT & Digital Change, Culture Change, and Organisation Design and Delivery, ensuring that your unique challenges are met with expertise and a spirit of excellence.
Delivering work packages
At CML, our work packages are designed to meet the unique needs of each client. Whether you require support with stakeholder engagement, communication planning, change impact assessments, training design & delivery, change strategy development, readiness assessments and more, we ensure every deliverable is executed with excellence.
Proven techniques for results
We leverage our own proven techniques to ensure that our services deliver tangible results. Our methodologies include the ProChange Methodology, which aligns change and project management for technical implementation, the COMMS Framework for robust communication delivery, and the CML 5Es for end-to-end change management.
How It Works?
A seamless 3-step process
Our community of change experts
Our Change Delivery Professionals (CDPs) are skilled in four key roles, ensuring the right expertise is always available to support your needs:
Change Analysts focus on supporting change initiatives by gathering and analysing data, conducting Change Impact Assessments (CIA), and mapping as-is and to-be processes to identify gaps. They assist with stakeholder mapping, provide insights for decision-making, and support communication planning. Additionally, they develop and customise tools and templates, ensuring the smooth documentation and execution of change activities, while contributing to overall project success.
Change Managers actively manage and execute work packages, ensuring deliverables are met while engaging stakeholders and reducing resistance. They assess organisational readiness, conduct Change Impact Assessments (CIA), and address gaps with tailored strategies. They can develop communication plans, deliver training, and lead change networks to drive adoption. Working with project managers, they integrate change activities into timelines, monitor progress, and ensure smooth transitions with measurable results.
Change Leads take charge of developing and driving change strategies, ensuring alignment with organisational goals. They lead leadership engagement, working closely with senior stakeholders to secure buy-in and support for change initiatives. Overseeing change and communications teams, they ensure seamless coordination and delivery. They collaborate with programme managers to align change efforts with broader project goals, while managing stakeholder engagement, reporting progress, and identifying and mitigating risks to ensure successful outcomes.
Change Directors provide strategic leadership for change initiatives, engaging with senior leaders and stakeholders to secure alignment and support. They oversee change and communication teams, ensuring the delivery of cohesive strategies and outcomes. Collaborating closely with the SRO or Programme Director, they steer the direction of change efforts, provide guidance on critical decisions, and influence organisational priorities to drive successful transformation.
The benefits of partnering with CML
Capability building
Alongside delivering work packages, we offer training and e-learning and virtual instructor-led change management training solutions to help your teams develop the skills needed to lead change independently in the future.
What we specialise in
Culture Change
IT & Digital Change
