IT and Digital Change Solutions
People-centred transformations
At Change Management Library (CML), we specialise in IT and Digital Change Solutions that ensure the success of your software implementation projects, such as ERP, CRM, and other digital transformations. We partner with technology consultancies to handle the people side of change, ensuring that users are engaged, prepared, and aligned throughout the process. By embedding skilled Change Delivery Professionals (CDPs) into your teams, we lead people-centred transformations that drive adoption and deliver measurable results.
Why choose CML for IT and digital change?
Software implementations like ERP and CRM systems are critical to modern organisations, but success requires more than just technical expertise. Our IT and Digital Change Solutions focus on aligning people, processes, and technology to maximise adoption and minimise resistance. Whether implementing systems such as Oracle, SAP, Microsoft Dynamics, Unit4, HubSpot, and more, we ensure your teams are ready to embrace change.
Our Change Delivery Professionals (CDPs) are skilled in frameworks designed to drive people-centred adoption of new technologies. While we bring expertise in our CML 5Es Framework—Engage, Educate, Enable, Embed, and Evaluate—we seamlessly integrate with your consultancy’s or organisation’s existing methodologies.
Our IT and Digital Change Delivery Professionals
Our CDPs specialise in leading people-centred transformations and can fulfil roles such as:
Conduct detailed data analysis, map as-is and to-be processes, and identify gaps to support informed decision-making. They also develop and customise tools and templates to streamline the change process and ensure seamless project execution.
Manage user adoption by designing and delivering targeted engagement and communication plans. They assess readiness, address resistance, and work closely with project managers to ensure alignment between change management activities and technical delivery timelines.
Lead strategic initiatives by developing comprehensive change strategies and ensuring stakeholder alignment. They oversee the activities of change and communication teams, mitigate risks, and act as a central point of coordination between technical and people-focused efforts.
Provide executive-level oversight, steering large-scale transformation programmes with a focus on influencing leadership and aligning change initiatives with organisational goals. They ensure that change strategies are integrated with broader business objectives and provide regular updates to senior stakeholders.
Download our ERP implementation e-book
Planning an ERP implementation? Download our free e-book, "The People-Centric Approach to Enterprise Resource Planning (ERP) Success" to learn best practices for driving adoption, minimising resistance, and ensuring long-term success.
Key deliverables
Analyse the effects of new technology on roles, processes, and teams to plan for a smooth transition.
Build robust strategies to involve and align key stakeholders throughout the project lifecycle.
Develop clear, timely messaging to build understanding and support for IT and digital initiatives.
Develop a tailored strategy to guide the organisation through the change journey, ensuring alignment between people, processes, and technology for successful adoption.
Identify training needs, design materials, and deliver tailored sessions to upskill employees for new systems and tools.
fostering a culture of continuous learning.
Evaluate the organisation’s preparedness to adopt new technology and address potential resistance proactively.
Work closely with project managers and technical consultants to ensure change management activities are fully integrated into implementation timelines.
Provide ongoing monitoring, feedback, and optimisation to ensure sustained adoption and alignment with business objectives.